Terms, conditions and Privacy Policy

These terms do not affect customer statutory rights

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Definitions

“You” “Your” “User” & “customer” refers to the web consumer and/or PC Laptop repair customer

“Us” “We” “Our” “I” “My” & “Laptop Fix” refers to business owner Peter Long, and any additional employee’s or third parties contracted to be involved

“Site” refers to the website http://laptopfix.uk/ and any mapped domains owned by Laptop Fix to this site

“Services” refers to the tasks carried out by an engineer either remotely, by a home or business visit

“PC Computer, machines” refers to personal computer but also can mean any type of computer, laptop, or smart electronic device
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Please read carefully the following terms and conditions relating to the use of the website laptopfix.uk (any other mapped domains) and services  which those are offered. These terms are subject to English law and all parties agree to submit to the exclusive jurisdiction of the English judicial services. Your Statutory Rights are not affected and we deliver an absolutely no prejudice practice when dealing with customer queries.
By using the site laptopfix.uk or any other mapped domains, and/or services the customer is deemed to have agreed to these terms and conditions of use. Laptop Fix reserves the right to update these terms of services at any time and would recommend viewing on each occasion during website browsing and prior to making a job booking. By using this site and/or service after Laptop Fix has posted any changes to these terms & conditions, it is agreed by the user to have accepted those changes even in the event of the user not having viewed these changes. If at any time the user chooses not to accept these terms & conditions please do not use this site or the services  offered and provided
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Terms of services

1. Our responsibilities
   • Laptop Fix shall endeavour to provide a prompt professional PC /Laptop/Device repairing service as economically and efficiently as possible to accomplish a satisfactory result.
   • Privacy, discretion, and confidentially are key factors with our services, we do backup hard drives on occasions prior to repairing as a safety precaution in case the device needs to be returned as brought in but generally personal and business data is the responsibility of the owner
2. The customer responsibilities
   • Software and Data must be backed up by the user prior to contacting us to perform diagnostic repairs or to provide other technical support on or in connection with your computer(s), either at the workshop, on-site or remotely. It is entirely the responsibility of the customer to protect their data and to have data already backed up, software, information and other files that are stored on any and all computers’ disks and drive the customer may have.
   • On the occasions where it is not possible to make immediate backups due to corrupt operating systems or faulty components although Laptop Fix shall try many different sequences at our best ability to retrieve and save data Laptop Fix shall not be responsible for any lost data during these recovering procedures.
   • Internet settings provided by your Internet Service Provider containing username and passwords should be readily available if requested, also any relevant documentation and cd’s regarding any installed software should be also at hand.
   • An adult is required to be present at all times in the presence of minors during an engineer’s visit.
3. Drop offs and Collections/Deliveries
   • Customers visiting The Business Centre – 145 Islingword Rd BN2 9SH to drop off laptops/computers/devices who do not see an engineer to book the job in fully and hand items to the reception staff are deemed to have accepted all terms and conditions of Laptop Fix. Should these terms and conditions not be accepted the job sheet email sent by Laptop Fix must be replied to and received before any work has been started.
4. No fix no fee
   • The term “No fix no fee” applies when the engineer’s technical ability is unable to diagnose the reported problem or if we don’t have the necessary resources available to test equipment. (A scenario would be the need to test an expensive or rare CPU or gaming motherboard)
   • Home visits are chargeable irrelevant of non-repair outcome
     Exclusions
   • If we can’t fix the reported problem due to listed terms 5.4 to 5.9 then the agreed quotation or relevant time costing shall apply.
   • Faulty parts, out terms of service, external dependencies such as loss of internet service by the ISP or the lack of internet.
   • Hardware or software beyond repair
   • A request not to repair after diagnosis when working on-site
   • When an engineer has not been able to complete all available repair procedures to the technician’s knowledge should the customer wish to terminate the repair before final diagnosis or repair completion.
   • If unable to complete a repair due to failure to provide a legitimate licence for the operating system
   • During a remote support session
5. Free estimates and quotations
   • Free estimates are verbal, or email communications, these estimates are a rough price prior to an inspection; once a computer/laptop/device has been inspected a written quotation will be available.
   • Laptop Fix offers free quotations for computers which are brought and collected at our premises but are also subject to further conditions and exclusions.
6. Free quotation exclusions:
   
   • Gaming computers including but not limited to: i5/i7 intel/ AMD/+ processors, top level chipsets, custom built machines, customer self-built machines, ATX motherboards, SLI technologies are excluded from free diagnosis and is a chargeable service to diagnose hardware faults with quoted repair solutions, in particular with motherboard faults. This charge is waived if quoted work is undertaken. This is due to having the expertise of a PC engineer to find the fault, and the amount of time that it takes to find repair solutions.
   • Quotations are valid for 7 days if the parts are in stock. Parts which must be ordered may affect the quotation if there is a delay in responding to a quotation. The delay may cause further research to be done to locate the same part from a different supplier.
   • Free quotations are free of charge for labour time spent diagnosing the problem, if parts are ordered and then need to be returned the customer is liable for the delivery and return postage costs and any other expenditure incurred for the diagnosis including purchased schematic diagrams
   • Estimates and quotations include the exchange of parts except hard drives which contain personal data.
   • Water damaged laptops have an inspection fee of £25.00 to cover the cost and time of cleaning the motherboard even in the event of the clean-up not being successful
7. Cancellations – Refunds
   
   12. • Cancellations of jobs after disassembly and agreed customer authorised quotations to repair incur an inspection fee of £35
       • Cancellations after partial repair including testing and preparation for an authorised quoted repair comes under the booking in terms procedure of processes which cannot be undone, incurs a fee up to £65
       • Cancellations of jobs after the work has been done and is ready for collection incur a 50% fee
       • Refunds are refunded to the original source only which can take 3-7 working days depending on the supplier refunding Laptop fix for ordered parts

12. Payment methods, fees and Defaults
    • Payment methods accepted are: Bank transfer, Credit and Debit cards
    • Online bank transfers must be instigated for immediate transfer and provide proof to support this before the engineer leaves the customer’s premises or if collecting from our premises.
    • For pre-repairs that have been provided with a quotation and not yet responded to, or for completed repairs waiting on payment these computers will be held for a period of 30 days from either quotation or invoice date, after this the computer/laptop/device will be owned by PC Fix and will be either recycled, disposed of, or sold to recuperate costs.
13. Credit
    • Laptop Fix does not offer credit services and payment must be made upon receipt of invoice or at collection of device.
14. Data recovery services
    • Data recovery services are free for inspections and only chargeable if any data is recovered and wanted (Excluding data recover services from a 3rd party specialist where postal charges are incurred)
15.  
16. Remote support
    • Remote support can only be achieved if all the component parts are fully functional which includes a stable and reliable internet connection from an Internet Service Provider, the use of a modem and/or router and undamaged cables connected.
    • The customer agrees to access your equipment to provide technical assistance and repair.
    • Payments must be made prior to any remote support.
    • Data recovery via remote support is excluded from the “No fix no fee policy”
17. Warranty
    • Laptop Fix offers a 1-year guarantee for purchased new hard drives, there is no charge for the faulty replacement drive but maybe subject to labour cost outlined in 16.7
    • New screens generally have a 90-day warranty but are subject to the supplier’s warranty conditions; according to most manufacturers it is acceptable to have 2 dead pixels on a new screen replacement.
    • Laptop motherboards new or used sometimes come with a warranty depending on the sourced supplier and if printed in either the quotation or invoice.
    • Other replaced components not already mentioned are subject to the supplier’s warranty conditions and will be printed in the quotation or invoice
    • Some replacement parts may have been pre-used or manufacturer refurbished and may come with a warranty depending on the sourced supplier.
    • Laptop Fix, the manufacturer, or the distributors are not responsible for any loss of data due to a warrantied hard drive failure.
    • Laptop Fix will replace a faulty drive that is under warranty and shall clone the original drive to the new drive if possible free of charge, if an operating system needs to be freshly installed to the new drive this is chargeable service.
    • Warranty on labour repair work which do not include replacement parts is 14 days, if parts have been supplied Laptop Fix offers a 30 day labour warranty.
    • Laptop Fix does not offer any kind of warranty for software repairs
18. Use of your information
    • We respect your personal information and undertake to comply with applicable General Data Protection Regulation Legislation. These statements describe the privacy practices relating to PC Fix including our services provided either at your home or office, or remotely. When you provide PC Fix with your personal information, you consent to these practices described in this policy. We may hold information that you provide to us (such as by telephone on an application form or order form or job sheet booking form) or that we may obtain from another source (such as our suppliers, marketing organisations or credit reference agencies).
    • Internet cookies are used when visiting our websites which are agreed upon when clicking the cookie warning.
19. What information we may collect
    • While taking advantage of services from Laptop Fix, you may be asked to provide personal information in order to facilitate your transaction. We may also hold information that you provide when you contact Laptop Fix to schedule an appointment for services at your home or office, for assistance. This information (“Your information”) may include your name, address, telephone numbers, email address, bank and credit card or debit card information.
    • In the event that we undergo a re-organisation or are sold to a third party, you agree that your information may be transferred to that re-organised entity or third party for the purposes and subject to the terms of these Terms of Services.
20. How your information is used
    • Your information is held and used by us in the course of providing you with agreed upon services. It may also be held and used by us for a number of other purposes and we may use third parties to support us with these purposes. The third parties with whom PC Fix conducts business are only authorized to use your personal information to perform the services for which they were hired. As part of their contractual obligations, these providers are required to follow the privacy guidelines provided to them and take reasonable and appropriate measures to ensure your personal information is secure. We may use third parties without limitation as described below:
    • Processing your order, administering your account and billing, including allocating or offering you rewards, discounts or other benefits, settling accounts with those who provide related services to us, disclosing your data to banks, and credit/debit card companies to validate your credit or debit card details, dealing with requests, enquiries or complaints, and other customer care related activities, debt recovery (also using debt recovery agents and agents facilitating to contact with you) and legal actions and all other general administrative and business purposes
    • Carrying out market and product analysis of your information to develop and improve and to tell you about Laptop Fix’s products and services, new developments, special offers, discounts and awards which we believe may be of personal interest to you. We may use this information to send you marketing communications and may tell you by automated means or otherwise, including by email, fax, SMS, MMS, telephone, post and via the world wide web, WAP and similar sites subject to any preferences indicated by you at the time you apply to receive either of our services or sub sequentially;
    • Contacting you about the products and services of carefully selected third parties and allowing you to receive advertising and marketing information from those selected third parties but without passing control of your information to the third party concerned subject to any preferences indicated by you at the time you apply to receive either of our services.
21. The information commissioner
    • A comprehensive description of how we use personal information is publicly available from the Information Commissioner – please visit https://ico.org.uk/
      Access
    • If you would like us to tell you what information we hold about you, please write to Laptop Fix (Brighton), The Business Connection, 145 Islingword Rd, Brighton, BN2 9SH. There is a £10.00 administration fee for this service, please quote your full name address with all requests.
      Opting Out
    • If you do not wish your details to be used for the purposes as described in clauses 17.1 to 17.4 write to us at the above address stating your name and address.
22. Security of your information
    • Laptop Fix has security measures in place and takes reasonable precautions to protect against loss, misuse, and unauthorised access of your personal data.
23. Data Imaging – Backup/Restoring
    • Prior to any major repairs, if possible, a software compressed image of the complete hard drive containing all data and programs or parts of the hard drive such as a user’s profiles may be created and backed up to our local backup server for the protection to both the customer and PC Fix, and to be able to establish a quote for data recovery/backup work, the compressed images or uncompressed backed up folders are usually deleted after 30 days during backup server manual clean up.
    • Cloud online sharing folders – Dropbox – Onedrive – Googledrive and others…
    • When recovering a drive or backing up data the cloud online storage folders contained within Windows user profiles will not be restored to the repaired computer due to an apparent software bug which currently needs to be resolved
24. Disclaimer – Laptop Fix shall not be responsible for the following:
    • The expiration or invalidity of the manufacturers or supplier’s warranty whether it’s a new or used full machine or component of a machine which has been brought, collected, or sent to us for inspection or repair.
    • Any corruption or data loss during the repair procedure.
    • Equipment of non-functioning, intermittently functioning, or general unstable condition, which may deteriorate even further during inspection or repair and also may not be possible to put back to the exact same unstable state if quoted work is not wished to be undertaken or the device just being returned unrepaired or partially repaired
    • Damage or further damage whilst disassembling devices (in particular factory super bonded fragile tablet/Laptop LCD screens).
    • Any loss that is not reasonably foreseeable.
    • Any loss calculated by reference to profits, income, or business (or loss of such profits, income, or business).
    • Any loose of goodwill
    • Any losses the user may suffer arising from your use of (of failure to use) any anti-virus software.
25. Copyright
    • laptopfix.uk and any mapped domains leading to the main domain are copy protected sites, no authorisation is allowed to reproduce the logo’s, images or text content without prior permission.
    •